Refund Duration 2 to 7 days

At Hyde Nothing, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a comprehensive refund and return policy to address your concerns. Please read the following guidelines carefully:

  1. Eligibility:
  • To be eligible for a refund or return, items must be unused, unopened, and in their original condition and packaging.
  • Returns must be initiated within 30 days of the delivery date.
  1. Refund Process:
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 24 hours. In the rare case that you don’t receive the refund within 24 hours, please contact us after successful chat your amount will credit within 7 days.
  1. Return Shipping:
  • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item received, damaged or defective product).
  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your items.
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact us immediately with details and photographic evidence of the issue.
  • We will provide instructions for returning the item, and upon receipt, we will initiate a replacement or refund, including any applicable shipping charges.
  1. Non-Refundable Items:
  • Certain items are not eligible for return or refund, including gift cards, downloadable software products, and perishable goods.
  • Personal care items such as hair brushes, combs, and styling tools are also non-refundable for hygiene reasons.
  1. Exchanges:
  • We do not offer exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
  1. Refund Status:
  • If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us for further assistance.
  1. Contact Us:
  • If you have any questions or concerns about our refund and return policy, or if you need assistance with a return, please don’t hesitate to contact our customer service team. We’re here to help.

Thank you for shopping with Hyde Nothing. We appreciate your trust in our products, and we are committed to providing exceptional service to ensure your satisfaction.